We're Here When You Need Us
Real people answering real questions about mobile app UX and UI design. Our support team understands the technical challenges because they've faced them too.
Get Help Your Way
Different projects need different support approaches. Whether you're troubleshooting a design issue at midnight or planning your next app interface, we've built support channels that match how you actually work.
Direct Support
Detailed questions deserve detailed answers. Our team typically responds within 4-6 hours during business days. We keep the conversation going until your issue is resolved.
Average response: 4 hoursLive Chat
Quick clarifications and immediate help during EST business hours. When our team is available, you'll get connected to someone who knows mobile app design inside out.
Monday-Friday, 9 AM - 6 PM ESTKnowledge Base
Sometimes you just want to find the answer yourself. Our documentation covers common scenarios, best practices, and step-by-step guides written by designers who've been there.
Available 24/7Phone Support
Complex issues sometimes need a real conversation. Schedule a call with our team when screen sharing or walking through a problem together makes more sense than typing it out.
By appointment
What Makes Our Support Different
- Everyone on our support team has hands-on mobile design experience. They're not reading from scripts.
- We actually look at your specific design files and interface challenges rather than giving generic advice.
- If we don't know something, we'll connect you with someone who does instead of guessing.
- Follow-up is built in. We check back to make sure solutions actually worked in practice.
- Your feedback directly shapes our documentation and future support resources.
Holden Fitzgerald
Lead Support Specialist
Elara Vaughn
Technical Documentation Lead
Soren Blackwell
Design Systems Advisor
The People Behind Support
Our support team came from design studios and product teams. Holden spent five years building iOS interfaces before joining us. Elara rebuilt our entire documentation system after getting frustrated with vague help articles at her previous company.
They get annoyed by the same things you do—unclear documentation, support that doesn't understand the actual problem, solutions that sound good but don't work in real projects. That's exactly why they're good at this.
Mobile Interaction Patterns
Navigation flows, gesture controls, and touch interface optimization for both iOS and Android platforms.
Design System Integration
Component libraries, style guides, and maintaining consistency across multiple app screens.
User Testing Approaches
Practical methods for validating designs and interpreting user feedback during development.
Handoff to Development
Preparing design files, annotations, and specifications that developers can actually use.
Self-Service Resources That Actually Help
We built these guides by tracking the questions we hear most often. Each article includes real examples from projects we've worked on, not theoretical scenarios.
Getting Started Guides
Setup walkthroughs for common tools and frameworks used in mobile app design workflows.
Common Challenges Library
Solutions to recurring problems we've seen across hundreds of mobile app projects.
Video Tutorials
Screen recordings showing specific techniques and problem-solving approaches step by step.
Need Help Right Now?
Our team is ready to dig into whatever design challenge you're facing. Reach out and we'll figure it out together.
Contact Support Team